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docs: add a troubleshooting section for lost admin access (#1678)

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Gauthier
2025-05-22 21:31:19 +02:00
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docs/troubleshooting.mdx
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@@ -146,3 +146,26 @@ In a PowerShell window:
If you can't get a response, then your server can't reach the TMDB API.
This is usually due to a network configuration issue or a firewall blocking the connection.
## Account does not have admin privileges
If your admin account no longer has admin privileges, this is typically because your Jellyfin/Emby user ID has changed on the server side.
This can happen if you have a new installation of Jellyfin/Emby or if you have changed the user ID of your admin account.
### Solution: Reset admin access
1. Back up your `settings.json` file (located in your Jellyseerr data directory)
2. Stop the Jellyseerr container/service
3. Delete the `settings.json` file
4. Start Jellyseerr again
5. This will force the setup page to appear
6. Go through the setup process with the same login details
7. You can skip the services setup
8. Once you reach the discover page, stop Jellyseerr
9. Restore your backed-up `settings.json` file
10. Start Jellyseerr again
This process should restore your admin privileges while preserving your settings.
If you still encounter issues, please reach out on our support channels.