---
# yaml-language-server: $schema=https://json.schemastore.org/github-workflow.json
name: 'Support requests'

on:
  issues:
    types: [labeled, unlabeled, reopened]

permissions:
  issues: read

concurrency:
  group: support-${{ github.event.issue.number }}
  cancel-in-progress: true

jobs:
  support:
    if: github.event.label.name == 'support' || github.event.action == 'reopened'
    runs-on: ubuntu-24.04
    permissions:
      issues: write
    env:
      GH_TOKEN: ${{ secrets.GITHUB_TOKEN }}
      GH_REPO: ${{ github.repository }}
      NUMBER: ${{ github.event.issue.number }}
      ISSUE_AUTHOR: ${{ github.event.issue.user.login }}
    steps:
      - name: Label added, comment and close issue
        if: github.event.action == 'labeled' && github.event.label.name == 'support'
        shell: bash
        env:
          BODY: >
            :wave: @${{ env.ISSUE_AUTHOR }}, we use the issue tracker exclusively
            for bug reports and feature requests. However, this issue appears
            to be a support request. Please use our support channels
            to get help with Seerr.

            - [Discord](https://discord.gg/seerr)
        run: |
          retry() { n=0; until "$@"; do n=$((n+1)); [ $n -ge 3 ] && break; echo "retry $n: $*" >&2; sleep 2; done; }
          retry gh issue comment "$NUMBER" -R "$GH_REPO" -b "$BODY" || true
          retry gh issue close "$NUMBER" -R "$GH_REPO" || true
          gh issue lock "$NUMBER" -R "$GH_REPO" -r "off_topic" || true

      - name: Reopened or label removed, unlock issue
        if: github.event.action == 'unlabeled' && github.event.label.name == 'support'
        shell: bash
        run: |
          retry() { n=0; until "$@"; do n=$((n+1)); [ $n -ge 3 ] && break; echo "retry $n: $*" >&2; sleep 2; done; }
          retry gh issue reopen "$NUMBER" -R "$GH_REPO" || true
          gh issue unlock "$NUMBER" -R "$GH_REPO" || true

      - name: Remove support label on manual reopen
        if: github.event.action == 'reopened'
        shell: bash
        run: |
          gh issue edit "$NUMBER" -R "$GH_REPO" --remove-label "support" || true
          gh issue unlock "$NUMBER" -R "$GH_REPO" || true