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docs: add webpush related troubleshooting steps (#2170)

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* Update troubleshooting.mdx

Add potential fixes for users who fail to enable their web push notifications

* Update docs/troubleshooting.mdx

Modify appName syntax for better coding norm

Co-authored-by: Gauthier <mail@gauthierth.fr>

* refactor: apply suggestions from review comments

Co-authored-by: Gauthier <mail@gauthierth.fr>

* docs(troubleshooting): fix typos in troubleshooting doc page

---------

Co-authored-by: Gauthier <mail@gauthierth.fr>
Co-authored-by: fallenbagel <98979876+fallenbagel@users.noreply.github.com>
This commit is contained in:
Thibaut Noah
2025-12-09 09:49:42 +01:00
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commit e3028c21f2
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docs/troubleshooting.mdx
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@@ -174,4 +174,36 @@ This can happen if you have a new installation of Jellyfin/Emby or if you have c
This process should restore your admin privileges while preserving your settings.
## Failed to enable web push notifications
### Option 1: You are using Pi-hole
When using Pi-hole, you need to whitelist the proper domains in order for the queries to not be intercepted and blocked by Pi-hole.
If you are using a chromium based browser (eg: Chrome, Brave, Edge...), the domain you need to whitelist is `fcm.googleapis.com`
If you are using Firefox, the domain you need to whitelist is `push.services.mozilla.com`
1. Log into your Pi-hole through the admin interface, then click on Domains situated under GROUP MANAGEMENT.
2. Add the domain corresponding to your browser in the `Domain to be added` field and then click on Add to allowed domains.
3. Now in order for those changes to be used you need to flush your current dns cache.
4. You can do so by using this command line in your Pi-hole terminal:
```bash
pihole restartdns
```
If this command fails (which is unlikely), use this equivalent:
```bash
pihole -f && pihole restartdns
```
5. Then restart your Seerr instance and try to enable the web push notifications again.
### Option 2: You are using Brave browser
Brave is a "De-Googled" browser. So by default or if you refused a prompt in the past, it cuts the access to the FCM (Firebase Cloud Messaging) service, which is mandatory for the web push notifications on Chromium based browsers.
1. Open Brave and paste this address in the url bar: `brave://settings/privacy`
2. Look for the option: "Use Google services for push messaging"
3. Activate this option
4. Relaunch Brave completely
5. You should now see the notifications prompt appearing instead of an error message.
If you still encounter issues, please reach out on our support channels.